Refund and Returns Policy

Overview

At oelvora, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased from our website, https://www.oelvora.store. Please read this document carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered. We reserve the right to refuse returns that do not meet these criteria.

Non-Returnable Items

Certain products are not eligible for return, including:

• Personalized or custom-made items
• Products marked as final sale
• Opened software or digital downloads

Return Process

Initiating a Return

To start a return, contact our customer service team via email at [email protected] or by phone at +1 (786) 679-7883. Provide your order number and reason for the return. We will guide you through the next steps, including shipping instructions.

Shipping Costs

You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Note that your bank or credit card company may require additional time to post the refund to your account.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at delivery, or missing components. We will communicate any deductions clearly before processing the refund.

Exchanges

We only replace items if they are defective or damaged upon delivery. To request an exchange, contact us at [email protected] or +1 (786) 679-7883with your order details. You may be required to return the original item before a replacement is shipped.

Customer Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when placing orders
• Inspect products upon delivery and report issues within 48 hours
• Follow return instructions precisely to avoid delays or rejections
• Understand that oelvora is not liable for return shipments lost in transit

Legal Disclaimers

This policy is governed by the laws of the United States and the state of Florida. oelvora reserves the right to modify these terms at any time, with changes effective upon posting to https://www.oelvora.store. We are not responsible for typographical errors or inaccuracies in product descriptions. For questions, contact us at [email protected], +1 (786) 679-7883, or by mail at 2081 West Cedar Street, Miami, Florida 33136, United States.